We work with multiple trusted suppliers. As a result, not all items are eligible for return unless they arrive damaged or defective.
For eligible items, returns are accepted within 14 days of delivery, provided the item is unused, in its original packaging, and includes all tags or labels.
Return Shipping: Customers are responsible for return shipping costs unless the item arrives damaged or defective.
Exchanges: We do not offer exchanges. If you'd like a different item, please return the original (if eligible) and place a new order.
Damaged or Defective Items: Contact us within 5 days of delivery with a clear photo of the issue. We'll coordinate a refund or replacement based on the supplier’s policy.
Holiday Exception: Orders placed between November 15 and December 25 may qualify for an extended return window. Contact us for details.
To begin a return request, please email us with your order number and reason for return. We’ll guide you through the process.
You have 14 days from the delivery date to request a return for eligible items.
No. All returns must be in new, unused condition with original packaging and tags.
Refunds are issued to your original form of payment after approval from the supplier.
Contact us within 5 days with a photo of the damage. We'll arrange a refund or replacement.
No. Some suppliers only accept returns for damaged or defective items. If unsure, contact us before ordering.
We do not process exchanges. Simply return the item (if eligible) and place a new order for the replacement.